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BusinessZoom » FAQ & Help
What is BusinessZoom?BusinessZoom is the Business Directory, Website Builder and hosting services that help small businesses stand out on the web. Our Business Directory and Website Builder allow Australia’s small businesses to showcase their companies, products and services online to reach the widest audience possible. With BusinessZoom, your website will look professional, have all of the key features your audience wants, and be free from annoying ads. At BusinessZoom, we are a passionate team of designers, engineers, and entrepreneurs who are dedicated to helping you make your small business flourish.
Is it really free? How do you make money?It is true that our basic website builder and hosting services are absolutely free. But as your business grows, you can take your website to the next level with our advanced add-on features, like custom domains (e.g. mycompany.com.au), your own email address and powerful widgets. With the widgets, you can ‘live-chat’ with your customer whenever and wherever you are, for example. We make the Ultimate Website and domain fees as low as possible.
Can I get my website listed in the major search engines?Certainly, once you create your site, you can post your site URL to the major search engines, including Google, Bing and Yahoo. Read on this article for more details on How-to’s. Additionally, your business including your website will be listed on BusinessZoom Business Directory. This directory is indexed by major search engines and could help promoting your site to the Internet.
How easy is it to build a site?If you can send write document using word processing software, you can build a website. It's that easy.
Can I get help when building my site?Certainly! If you have questions about creating, maintaining or upgrading your website, or are experiencing problems, please login and visit our Help Centre. We have many resources to help you build a great website.
Does BusinessZoom provide phone support?Phone support is not currently available. However, we offer Support Forum where you can get help from BusinessZoom community as well as our Customer Support team. For paid customers, your enquiries will be responded within the next business day. Most of the typical questions can be found in our Help Centre. There are plenty of articles and tips that are useful.
What if I need a domain name like mycompany.com.au or have a domain I'd like to transfer?You can create your own personal domain name with accompanying email service at any time by purchasing our Paid Services. You can also transfer existing domain names purchased elsewhere to BusinessZoom and further link it the website you built using our tool.
Can I have my website hosted by BusinessZoom but keep my emails hosted by other provider?Absolutely! You can keep your emails as usual whilst designing and creating your website using BusinessZoom. Just signup to Ultimate Website and advise us your email server records (known as MX records). Read on this article for more details.
What is the Money-back Guarantee on the Paid Services?Most Paid Services include a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your paid services within 30 days of the activation of your account. The 30-day money-back guarantee does not apply to domain name registration and other domain name services. Once you purchase your domain name or apply your domain credit, you are its owner and it cannot be "returned" until the duration of the domain term has expired. The amount of your refund will be the price of the paid service you purchased from BusinessZoom less the domain name registration fee and other charges.